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Any problems with Incident Classification ?

Did you have any problems with Incident classification that we have introduced in SLA packages? This short article should dispel any doubts connected with that

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Any permission issues with logging to Sailing Byte’s CMS ?

In this artlcle you will find clarification about permission issues with logging to Sailing Byte’s CMS. 

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Agile frameworks&tools - summary

You may be confused why the same aspects are constantly mentioned as both positives and negatives during summary at the end of every article about Scrum, KanBan & Scrum-Ban (you can find

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Agile tools in software development: KanBan and it’s foundations (JIT & Lean)

KanBan first emerged in post II World War Japan as a very important component of “Toyota Production System”, a groundbreaking shift in approach to&

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Agile frameworks in software development - Scrum-Ban

Concept of ScrumBan was first formalised in “Scrumban: Essays on Kanban Systems for Lean Software Development” written by a software engineering practitioner Corey Ladas in 2009.<

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Agile frameworks in software development - Scrum

Scrum as a complete framework for software development was first described and formalized by two American practitioners of software engineering Jeff Sutherland & Ken Schwaber in 1995. (Ke

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What do "Agile" mean in context of software development ?

Term agile means to be able to move quickly and easi

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How to effectively inform Sailing Byte's support on issues and requests?

How to effectively inform Sailing Byte support on issues and requests?

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Hints from Scum Master - Backlog Management

Product Backlog consists of an ordered list of the work to be done in order to create, maintain and sustain a product. It’s managed by

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What does each element of SLA Micro mean?

On your monthly report you can find "SLA Micro" section with multiple elements, that may sound vague. In this article I would like to describe what each of the elements mean and why it is important

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