Did you have any problems with Incident classification that we have introduced in SLA packages? This short article should dispel any doubts connected with that
In this artlcle you will find clarification about permission issues with logging to Sailing Byte’s CMS.
You may be confused why the same aspects are constantly mentioned as both positives and negatives during summary at the end of every article about Scrum, KanBan & Scrum-Ban (you can find
KanBan first emerged in post II World War Japan as a very important component of “Toyota Production System”, a groundbreaking shift in approach to&
Concept of ScrumBan was first formalised in “Scrumban: Essays on Kanban Systems for Lean Software Development” written by a software engineering practitioner Corey Ladas in 2009.<
Scrum as a complete framework for software development was first described and formalized by two American practitioners of software engineering Jeff Sutherland & Ken Schwaber in 1995. (Ke
Term agile means to be “able to move quickly and easi
How to effectively inform Sailing Byte support on issues and requests?
Product Backlog consists of an ordered list of the work to be done in order to create, maintain and sustain a product. It’s managed by
On your monthly report you can find "SLA Micro" section with multiple elements, that may sound vague. In this article I would like to describe what each of the elements mean and why it is important